Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

TRUNK GROUPSOutside lines can be grouped for easy access by dialing a code or pressing a button.There are 30 trunk groupsavailable.UNIFORM CALL DISTRIBUTION (UCD)UCD is a call distribution method by which callers in a queue are routed to the next available agent. Whilewaiting in a queue a canned or customized announcement can be periodically played to the caller based ona programmable timer while retaining their place in the queue. Statistical and historical reports are availableto assist supervisors in managing a call center. See Call Center.UNIVERSAL ANSWERStation users may dial the Universal Answer code or press the UA key to answer any outside lines pro-grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring overpage.VIRTUAL EXTENSIONSThe OfficeServ 500 has a number of virtual extension ports encoded in the system database. They can beassigned as keyset or single line analog ports. The M version has 62 and the L version has 118. These portshave all the attributes of an actual station port including call forwarding. These virtual ports can beexchanged with real station ports using the set relocation feature to provide hot desking.VOICE MAILInband SignallingThe OfficeServ 500 system uses DTMF tones (inband signalling) to communicate with any compatible voicemail system. Stations can call forward to a voice mail system. When answered, the system will send DTMFtones routing the caller directly to the called station user’s mailbox. Keyset users can press one button toretrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset users to easily trans-fer a caller directly to an individual voicemail box without navigating through menus.Note: Although most voice mail systems will work with the OfficeServ 500, the system data has default val-ues set to work with the Starmail Voice Processing System. They may need to be changed if you are usinganother system.Integrated (In-Skin)The OfficeServ 500 can be equipped with either the SVMi-8E or SVMi-16E proprietary voice mail/auto atten-dant card from Samsung. These cards are expandable to 8 and 16 ports respectively. Because it is built intothe system it provides such features as one touch call record, answering machine emulation, and voice mailbox administration with interactive keyset displays. See separate SVMi-8E/16E Documentation.Voice Over Internet Protocol (VoIP)The OfficeServ 500 system is VoIP enabled and as such supports the following VoIP services:1) H.323 Trunking to another H.323 Gateway.2) IP Telephone Sets:a) OfficeServ ITP-5121D Keysetb) OfficeServ ITP-5112L Keysetc) OfficeServ ITP-5107S Keyset4.28