Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

MOBILITY SOLUTIONSamsung offers a Single-Line integrated Mobility (SLiM) solution that provides hand-off and roaming capa-bilities. Each SLiM handset requires one SLI port in the OfficeServ 500 system. See your Authorized SamsungDealer for additional information.MULTIPLE LANGUAGE SUPPORTThe OfficeServ 500 can be programmed to support multiple languages in the display. This is on a per-keysetoption and when set the keyset will have its display information presented in the programmed language.Thelanguages are defined in MMC 121. The current languages are as follows: English, Spanish, Italian, German,Portuguese, Norwegian, Danish, Dutch, Swedish, US Spanish, and Canadian French.MUSIC ON HOLD—FLEXIBLEThe OfficeServ 500 allows its music sources to be used in flexible manner as follows:Each keyset can have a designated music source for playing as Background Music (BGM) through the keysetspeaker.Each Station can have a designated music source for playing to callers placed on Exclusive hold at that sta-tion.Each Trunk can have a designated music source for playing to callers placed on hold. This setting is overrid-den by some of the other settings such as station music on hold, DID MOH and UCD MOH.Each UCD group can have a designated music source to be played while a caller is in queue.Each entry in the DID translation table can have a designated music source to be played when a caller to thatDID number is placed on hold.MUSIC ON HOLD – SOURCESThe OfficeServ 500 provides for up to six different types of Music on Hold source including silence or “NONE”as listed below:• None: No audio is played to the listener• Tone: A tone or “beep” is repeated at a programmable interval• Chime: A music chime source (Old Folks At Home) located on the MCP2 card is played to the listener.• External Source: An external source connected to a MISC card, such as a digital announcer or radio, isplayed to the listener.• Digital Announcement on AA card: If the system is equipped with an AA card the last port of this cardcan be flagged as a MOH source and used to repeatedly play a message recorded on the AA card to thelistener.• Voicemail Sound File: If the OfficeServ 500 system has an optional CADENCE/SVMi card installed, up to100 custom recorded sound files from the Voice Mail card can be used for MOH sources. For more infor-mation on creating the sound files see CADENCE/SVMi System Administrator Manual-RecordingGreeting by Number. If you select this option be advised that each VMMOH source requires a dedicatedCADENCE/SVMi port.4.20