Samsung SGH-Z500 User Manual

Also see for SGH-Z500 Anycall: User guide Service manual

Samsung SGH-Z500 User Manual Manual pdf 59 page image

Solving problems112The person calling cannot reach you• Is your phone switched on (the keypressed for more than one second)?• Are you accessing the right cellular network?• You may have set an incoming call barringoption.The person calling cannot hear youspeaking• Have you switched off the microphone (theMute icon ( ) appears)?• Are you holding the phone close enough toyour mouth? The microphone is located at thebottom of the phone.The phone starts beeping and “BatteryLow” flashes on the display• The battery is insufficiently charged. Rechargeit. See page 14.The audio quality of the call is poor• Check the signal strength indicator on thedisplay ( ); the number of bars indicatesthe signal strength, from strong ( ) toweak ( ).• Try moving the phone slightly or moving closerto a window if you are in a building.No number is dialled when you recall acontacts entry• Check that the number has been storedcorrectly, by using the Search contact feature.• Edit and re-store the number, if necessary.If the above guidelines do not help you to solvethe problem, take note of:• The model and serial numbers of your phone• Your warranty details• A clear description of the problemThen contact your local dealer or Samsungafter-sales service.113Access codesThere are several access codes that are used byyour phone and its SIM card. These codes helpyou protect the phone against unauthorised use.The access codes (except for the PUK and PUK2codes) can be changed using the Security menu(Menu 9-7). See page 107 for further details.Phone passwordThe phone password can be used to avoidunauthorised use of your phone. The defaultpassword “00000000” (8 zeros) is usuallysupplied with the phone. Change the passwordbefore you start using your phone. Keep the newpassword secret and in a safe place, separatefrom the phone.PINThe PIN (Personal Identification Number)protects your SIM card against unauthorised use.It is usually supplied with the SIM card. Whenthe PIN lock feature is enabled (see page 107),you must enter the PIN each time you switch onthe phone.If you enter an incorrect PIN three times insuccession, enter the PUK obtained from yournetwork operator and press the Confirm softkey to unlock the phone. Enter a new PIN andpress the Confirm soft key. Enter the new PINagain and press the Confirm soft key.PIN2The PIN2, supplied with some SIM cards, isrequired to access some functions, such ascharging unit counters. These functions are onlyavailable if supported by your SIM card.If you enter an incorrect PIN2 three times insuccession, enter the PUK2 and press theConfirm soft key to unlock the phone. Enter anew PIN2 and press the Confirm soft key. Enterthe new PIN2 again and press the Confirm softkey.