Troubleshooting222 ColorQube 8700/8900 Color Multifunction PrinterUser GuideFax ProblemsThis section includes: Problems Sending Faxes ..............................................................................................................................................222 Problems Receiving Faxes ...........................................................................................................................................223Note: If you cannot send and receive faxes, ensure that you are connected to an approved analogtelephone line. The fax cannot send or receive when connected directly to a digital telephone linewithout the use of an analog filter. It can also require you to set the fax starting rate to Forced(4800 bps). For details, see Selecting the Starting Rate on page 141.Problems Sending FaxesSymptoms Probable Causes SolutionsThe document is not feedingproperly through thedocument feeder.The document is too thick, too thin, ortoo small.Use the document glass.The document is scanned atan angle.The document feeder width guidesare not adjusted to fit the width ofthe document.Adjust the document feeder widthguides so that they fit againstthe document.The fax received by the recipientis blurry.The document is positioned incorrectly. Position the document correctly.The document glass is dirty. Clean the document glass.The text in the document is too light. Adjust the resolution. Adjustthe contrast.There is a problem with thetelephone connection.Verify that the telephone line is working,then send the fax again.There is a problem with one of thefax machines.Make a copy to verify that the printercan make clean copies and prints. If thecopy prints correctly, have the recipientverify that their fax machine isoperating correctly.The fax received by the recipientis blank.The document was loaded incorrectly. If using the document feeder, placethe original document face up. If using the document glass, placethe original document face down.Fax was not transmitted. The fax number is wrong. Verify the fax number.
