Troubleshooting 396Fax Problems (DocuPrint M205 f/M205 fw Only)Problem ActionThe printer is not working, thereis no display and the buttons arenot working.Unplug the power cord and plug it in again.Ensure that there is power to the electrical receptacle.No dial tone sounds. Check that the phone line is connected properly.See also:• "Connecting the Telephone Line" on page 254Check that the phone socket in the wall is working by plugging inanother phone.The numbers stored in thememory do not dial correctly.Ensure that the numbers are stored in the memory correctly. Print theAddress Book List.The document does not feed intothe printer.Ensure that the document is not wrinkled and you are putting it incorrectly. Check that the document is of the right size, not too thick orthin.Ensure that the ADF cover is firmly closed.Faxes are not receivedautomatically.Select FAX Mode for Ans Select.Ensure that there is paper in the PSI or the MPF.Check if the LCD panel shows Memory Full.The printer does not send faxes. Check the other fax machine you are sending to, to see if it canreceive your fax.The incoming fax has blankspaces or is received in poor-quality.The fax machine sending you the fax may be faulty. Ask the sender tosort out the problem and resend the fax.A noisy phone line can cause line errors. Ask the sender to resendthe fax.Check your printer by making a copy.The toner cartridge may be empty. Replace the toner cartridge.See also:• "Replacing the Toner Cartridge" on page 424Some of the words on anincoming fax are stretched.The fax machine sending you the fax had a temporary document jam.Ask the sender to clear the document jam and resend the fax.There are lines on the documentsyou send.Check your ADF glass for marks and clean it.See also:• "Cleaning the Scanner" on page 421The printer dials a number, butthe connection with another faxmachine fails.The other fax machine may be turned off, out of paper, or cannotanswer incoming calls. Ask the sender to sort out the problem andretry.Documents are not stored in thememory.There may not be enough memory to store the document. If the LCDpanel shows Memory Full, delete any documents you no longerneed from the memory and then restore the document, or wait for thejob in progress (e.g., a fax transmission or reception) to complete.Blank areas appear at the bottomof each page or on other pages,with a small strip of text at thetop.You may have chosen the wrong paper settings in the user optionsetting. Correct the paper settings.See also:• "Tray Settings" on page 348
