Xerox DocuPrint N4025 User Manual

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Xerox DocuPrint N4025 User Manual Manual pdf 97 page image

PrinterMap User Guide 81Discover doesn't complete.The time required for the discover process varies with configuration options andnumber of printers to discover. For example, if selecting local IP Discover, allowtime for polling the entire set of IP addresses within the subnet mask (even if theydon't actually exist). To decrease length of time required by the Discover process,use the IP Address Range Discover configuration option. Multiple IP addressranges can be specified to minimize the amount of required polling.Status / Alarm ProblemsIcons Not Changing Color According to Status:1. On Windows NT platforms, access the Services window from the ControlPanel and verify that PrinterMap Status service has a status of “Started”. Ifnot, start it.2. On Windows 95/98, verify that the PrinterMap Status icon appears in thesystem tray. If not, start the Status service by selecting the PrinterMap Statusmenu option under Start > Programs > Xerox PrinterMap. The Status servicecan also be started from the Service Control window.3. Right-click on the printer’s icon and select Check Status. This immediatelyupdates printer status if a change is recognized. If the icon changes color,check the Status panel of the Configuration window to ensure the poll rate is set toa frequency matching expectations for printer status information update. If theicon does not change color, follow instructions given earlier in this chapterconcerning incomplete Discover.Alarms Not Being Received in Alarm Log Window1. Verify that the PrinterMap Status process is running as described in step oneabove.2. Check the Alarms Configuration panel to ensure the "Log to File" option isselected for the alarm in question. The file [Drive]:\[InstallDirectory]\alarms.log contains these messages.3. If lost communication with the printer is suspected (the printer is discoveredinitially but expected alarms are not received) follow instructions given earlierin this chapter concerning incomplete Discover. Alarms are not received froma printer whose present status is "Unknown".Alarm Reads “Invalid Alarm Value from Printer”The information being returned by the printer is not consistent with expectations.These issues must be addressed by the printer manufacturer.No Pop-ups or Application Launches OccurringGo to the Service Manager and verify that “Allow service to interact withdesktop” is selected for PrinterMap Status.