PrinterMap User Guide 82NOTE: These actions only occur when the printer’s error condition first changesto prevent flooding with popup windows. Pop-up alarm notification onlyoccurs once per new alarm condition. If the condition persists into thenext status poll, there is no pop-up notification.Reporting ProblemsOn Windows NT platforms, access the Services window from the Control Paneland verify that PrinterMap Reporting service has a status of "Started". If not, startit.On Windows 95/98, verify that the PrinterMap Reporting icon appears in thesystem tray. If not, start the Reporting service by selecting the PrinterMapReporting menu option under Start > Programs > Xerox PrinterMap. TheReporting Service can also be started from the Service Control window.Standard Reporting ReportsXPC010: Unable to open file: [Drive]:\[Install Directory]\data\accinfo\nnnnnnnnnnn.zzz where nnnnnnnnnnnn represents a physical address and zzzrepresents a 3-letter vendor code. This occurs when starting the PrinterMapReporting process and reporting data is not collected for that printer. Click OK toacknowledge this warning.Check Reports Configuration panel to ensure data is collected for the type ofreport generated. For example, if poll rate is set to "Daily" it is not possible togenerate an "Hourly" report with existing data.Error MessagesThe following is a list of PrinterMap error messages logged to [Drive]:\[InstallDirectory]\pmap.log. This list recommends actions and lists system action that istaken by PrinterMap.Common PrinterMap Error MessagesText$process initialization successful.Variables$process - a PrinterMap executableDescriptionThe process successfully completed all initialization.System ActionNone.Unable toOpen FileerrorMonth/Day/Year/ Houroption(s) arenot selectableXPC000
