General Troubleshooting 3-31Finisher Output Tray JammedThis error represents a failure of, or an obstruction in the Finisher Upper OutputTray’s up or down motion.Applicable Status Code:Code FT: Finisher Output Tray JammedInitial Actions:■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Finisher Lift Motor■ Lift Motor Clock Sensor■ Upper or Lower Limit Sensors■ Lift Belts■ Options Map 7, Finisher Sensor Locator (1/2)■ Options Map 8, Finisher Sensor Locator (2/2)■ Options Finisher Controller to Sensors (2/3)■ Options Finisher Controller to SwitchesTroubleshooting Procedure TableStep Actions and Questions Yes No1 Check the following for evidence of fault,damage, obstruction, or debris:■ Upper Output Tray■ Lift belts and actuators■ Limit Sensors■ Shift MotorAre there any defects or misalignment?Replace anydamaged parts.Go to Step 2.2 Test the Limit Sensors.Run the Service Diagnostics Tray Upperand Lower Limit Sensor tests.Do the sensors function correctly?Go to Step 4. Replace theaffected sensor. Ifthe error persists,go to Step 3.3 Test the sensor signals.Does the voltage change on CN15-12(Upper) and CN-15-9 (Lower) connector ofthe Finisher Control Board when thesensors are actuated?Replace theFinisher ControlBoard (page 5-46).Replace theharness.4 Test the Shift Motor.Run the Service Diagnostics Shift Motortest.Does the motor function correctly?Go to Step 4. Replace the motor.
