General Troubleshooting 3-13Troubleshooting the FinisherJam at Door C for Tray [3][4][5][6]Media reached the Feed-Out Sensor, but did not arrive at the Transfer Unit EntranceSensor on time. This error represents a misfeed jam for media fed from an optionaltray.Applicable Status Codes:Code C3: Jam at Door C for Tray 3Code C4: Jam at Door C for Tray 4Code C5: Jam at Door C for Tray 5Code C6: Jam at Door C for Tray 6Initial Actions:■ Try picking paper from a different tray.■ Ensure the tray is installed properly and the paper guides are set correctly.■ Remove any obstructions or debris in the paper path.■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Feed Rollers■ Feeder Assembly■ Option Control Board■ Feeder Board■ Print Engine Map 3 (page 10-6)■ Print Engine Map 5 (page 10-8)■ Print Engine Map 11 (page 10-14)■ Print Engine Motor Driver Board (6/6) (page 10-36)■ Options Map 5, Paper Tray Controller Board■ Options Paper Tray Sensors and Interconnect Wiring
