3-78 Phaser 7400 Color Printer Options Service ManualTray [3][4][5][6] Lift Motor FailureApplicable Status Codes:Code 911: The Tray 3 Lift Motor is not rotating.Code 912: The Tray 4 Lift Motor is not rotating.Code 913: The Tray 5 Lift Motor is not rotating.Code 914: The Tray 6 Lift Motor is not rotating.Initial Actions:■ Cycle the printer's power.■ If the problem persists follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Lift Motor■ Option Control Board■ Engine Control Board■ LVPS■ Print Engine Map 3 (see Book 1)■ Print Engine Map 5 (see Book 1)■ Print Engine Motor Driver Board (6/6) (see Book 1)■ Print Engine LVPS (see Book 1)■ Options Map 5 Paper Tray Controller Board■ Options Paper Tray Motors and ClutchesTroubleshooting Procedure TableStep Actions and Questions Yes No1 Check the Option Tray connector fordamage.Is the connector damaged?Replace theconnector.Go to Step 2.2 Test the appropriate Lift Motor(page 5-139).1. Close the Interlock Switches for test.2. Run the Service Diagnostics Lift Motortest.Does the motor operate?Go to Step 3. Replace the motor.If the errorpersists, go toStep 4.3 Check all pins on the OPTIF Harness forcontinuity.Disconnect OPTIF from the Engine ControlBoard and Option connector.Is the harness conductive?Replace the OptionControl Board. If theerror persists,replace the EngineControl Board (seeBook 1).Replace theOPTIF Harness.
