TroubleshootingPhaser 4622System Administrator Guide139ConnectivityProblem ActionThe machine is not availableon the network.Test Network Connectivity1. Print a Configuration Report at the machine to ensure thatthe network address information is correctly configured.2. Ensure that the Online button is enabled within the Toolsarea at the User Interface screen.3. Connect to the machine’s IP address4. Ensure that the machine is configured with an Ethernetspeed that matches your hub or switch.5. Ensure that the machine's Ethernet cable is correctlypatched in at the hub/switch.6. Ensure that the machine's Ethernet cable is functioning.7. Ensure that other computers on your network cancommunicate.The machine has an incorrectTCP/IP Address.Test TCP/IP Connectivity1. Ping the address of the machine from a command promptwindow.2. If you receive a reply, the machine may be configured with aduplicate IP Address. Unplug the Ethernet cable from themachine and ping the IP Address again. If you still receive areply, re-connect the Ethernet cable.3. If you do not receive a reply when you ping the machine's IPAddress, check the network cables at the machine and thecomputer that you are using to ping the machine.4. Configure the Xerox machine with an Ethernet speed thatmatches the speed set on your hub or switch.5. Ensure that the Ethernet cable is correctly patched in at thehub/switch.6. Try a different Ethernet cable at the machine.7. Check that other machines/computers can communicateover the network.
