Error Messages and Codes 3-55Tray and Media ErrorsInsert Tray [2] or Tray [2] Missing■ Remove Tray 2 and inspect the tray cavity of the printer to ensure that it isfree of obstructions or debris.■ Reinstall the tray.■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map ReferencesPaper Size Switch Assembly, PL 3.2.4 “Paper Tray 2” on page 10-17Troubleshooting Procedure TableSteps Actions and Questions Yes No1 Check the following for evidence of fault ordamage:Paper Size Switch Tray [2], PL 3.2.4Actuators on the right side of Tray [2]Replace theparts concerned.Go to Step 2.2 Use service diagnostics to test the Tray [2]Paper Size Switches. Use the table belowfor reference.Do the switches function correctly?Replace EngineControl Board,page 8-107.Go to Step 3.3 Verify the pertinent voltages on pinsP/J47 – 1 <=> P/J47 – 3P/J47 – 2 <=> P/J47 – 3P/J47 – 4 <=> P/J47 – 3Correspond to the paper size switchposition chart below.Go to Step 4 Replace thePaper SizeSwitchpage 8-26.4 Verify the pertinent voltages on pinsP/J42 – 16 <=> P/J42-15P/J42-17 <=> P/J42-15P/J42-18 <=> P/J42-15Correspond to the paper size switchposition chart below.Replace EngineControl Board,page 8-107Replace theMotor DriverBoardpage 8-101.
