General Troubleshooting 4-15Media Jams and the Paper PathMedia-Based Problems1. Check that the correct type of media is being used; for the correct media typesand weights, see "Printer Specifications" on page 1-11. The customer should beusing a quality laser printer paper. The printer may have trouble picking slick-finish paper.2. Only Phaser 25-Series Premium Transparency Film can be used in this printer.3. Inspect the paper for bent, torn, or folded corners.4. Check the paper path for obstructions or debris.5. Ensure that the correct media type is set in the front panel.6. Ensure that the paper guides are set correctly.7. Ensure that the media is a supported type for the tray. See “Media and TraySpecifications” on page 1-14, for the correct media types, sizes and weights foreach tray.8. Load a fresh ream of paper in the tray.Multiple-Sheet Pick1. Ensure that the paper is in good condition and appropriate for a laser printer;quality office laser printer paper works best.2. Ensure that the printer is printing within its environmental specifications by usingthe Printer Status Page.3. Remove the tray and remove, fan, and reload the media. Ensure that the guidesare securely against the paper and the tray has not been over filled.4. Try loading paper from a fresh ream, fan the paper, and then insert into the tray orflip existing paper over.5. Check the tray’s retard roller for damage.6. Clean the pick rollers with a clean, dry, lint-free wipe.7. Replace the paper pick rollers.8. Replace the paper tray.Mis-Pick1. Check that the correct type of media for the tray is being used and the paperguides are set correctly.2. Remove, fan, and reload the media. Ensure that the tray has not been over filled.3. Try loading paper from a fresh ream, fan the paper, and then insert into the tray orflip existing paper over.4. Clean the pick rollers with a clean, dry, lint-free wipe.5. Troubleshoot the paper pick roller assembly.
