Error Messages and Codes 3-81Replace [Y] [M] [C] [K] Toner CartridgeThe CRUM reader detected a CRUM ID error or Non-Xerox toner cartridge installedin the printer.Code 90: Cyan CRUM I.D. ErrorCode 91: Magenta CRUM I.D. ErrorCode 92: Yellow CRUM I.D. ErrorCode 93: Black CRUM I.D. ErrorCode 96: Non-Xerox Cyan toner detectedCode 97: Non-Xerox Magenta toner detectedCode 98: Non-Xerox Yellow toner detectedCode 99: Non-Xerox Black toner detectedNoteAn empty cartridge, Non-Xerox Toner Use, or a fatal error within thecartridge or printer can cause this error condition. Check for an error code inthe help text prior to troubleshooting. If a code is not present in the help text,go to the troubleshooting procedure for "Replace [Y] [M] [C] [K]TonerCartridge or [Y] [M] [C] [K] Toner Is Low" on page 3-50. The “Non-XeroxToner Detected” errors (Codes 96 ~ 99) are triggered when the customer getsthe “[Y] [M] [C] [K] Toner Cartridge is Not a Genuine Xerox Product”warning message and chooses not to use it by selecting “Do Not Use” on thefront panel.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map ReferencesGenuine Xerox toner cartridge(consumable) PL 10.1.7~10"Developer Section 1" on page 10-19Troubleshooting Procedure TableStep Actions and Questions Yes No1 Remove top cover and ensure thatcartridge is locked in position. Does theerror clear after locking the cartridge?Complete Go to Step 2.2 Does the error recur after the pertinenttoner cartridge has been replaced withgenuine Xerox toner.Go to Step 3. Complete3 Check the connection of the CRUMReader Board to the CRUM Harnessconnector J341. Is the harness properlyconnected?Go to Step 4. Reconnect theharness to theCRUM readerboard
