3-2 Phaser 6280 Color Laser Printer Service ManualError Messages and CodesIntroductionThis chapter describes error messages and numeric codes displayed on theControl Panel or listed on the Error History page. These error indicationsserve as the entry point into the troubleshooting process.Troubleshooting of problems not directly indicated by or associated with anerror message or Chain Link code is covered in “General Troubleshooting” onpage 4-1. Print quality problems are covered in “Print-Quality ProblemsOverview” on page 5-2.The printer tracks and reports errors in a number of ways. The two types oferror reporting discussed in this section include:■ Error messages and Chain Link codes display on the Control Panel■ Engine (fatal) and Jam Error logs display on the Control Panel or listed onthe Error History ReportAccessing Error History Report1. From the Control Panel, press the Menu button.2. Information Pgs is displayed. Press the OK button.3. Press the Up or Down arrow button to find Error History. Press the OKbutton.4. The Error History Report is printed. When printing is finished, the menu isdisplayed.Error History ReportThe Error History Report provides a list of error messages and Chain Linkcodes relating to Jam errors and System (fatal) errors. The printer can retainup to 42 Jam errors and 42 System Fail errors.For Chain Link codes, Chain number (0 to 999) and Link number (0 to 999)are assigned. Chain numbers are assigned for each component. The numberof component that detects Fault is entered in the Chain code, and the Faulttype is defined by the Link code.Examples of Error message and Chain Link code:■ System Fail History■ Chain Link: 116-324■ Paper Jam History■ Paper Jam Type: IOT Feeder1 Jam
