WorkCentre™ 5735/5740/5745/5755/5765/5775/5790System Administrator Guide34526TroubleshootingTroubleshooting: Workflow ScanningIf you are experiencing problems with Workflow Scanning, first verify that the device is connected onthe network and functioning as a printer by performing the following activities:• Check the network cable at the back of the device.• Send a test print from your PC to the device.• If connected via TCP/IP try a PING from your workstation to the device.Is the Device Functioning on the Network as a Printer?Configure your device on the network or resolve any networking issues before attempting to use theWorkflow Scanning feature. For instructions to configure the device on the network see Enable TCP/IPand HTTP at the Device on page 19.Ensure Workflow Scanning is installed properly on the device.At the device, verify that you have a Workflow Scanning feature icon on the device screen interface andthat this is not grayed out or unavailable.To view the Workflow Scanning feature icon, you may need to press the button.Is the Workflow Scanning Button Available on the Device?If there is no Workflow Scanning feature icon available on the device, install the Scanning Kit andconfigure the Workflow Scanning feature. For instructions, refer to Workflow Scanning on page 201.Note: If you have enabled Workflow Scanning, but the icon is grayed out or unavailable.To enable this feature, access the Tools pathway as a System Administrator. For details, refer toAccess Tools Pathway as a System Administrator on page 18. From the Tools pathway:• Touch [Service Settings], touch [Optional Services].• Touch [Workflow Scanning].• The Workflow Scanning Service screen displays. Select [Enable], and touch [Save].When you perform a scan, a Scan Confirmation Report prints (if it has been enabled). The ScanConfirmation Report will report a job status of SUCCESS or FAILED.
