TroubleshootingWorkCentre 7120 Multifunction PrinterUser Guide194Duplex Unit JamsDocument Feeder JamsMedia MisfeedsProbable Causes SolutionsUnsupported media of the wrong size,thickness, or type is being used.Use only Xerox-approved media. For details, see SupportedMedia on page 51.Recheck the media path inside the duplex module andmake sure that you have removed all of the jammed paper.Make sure that you have not mixed media types in the tray.Do not print envelopes, labels, extra heavyweight, or glosspaper 2-sided.Probable Causes SolutionsUnsupported media of the wrong size,thickness, or type is in use.Do not use unsupported media.Use only Xerox-approved media. See Supported Media onpage 51.The documents loaded in the document feederexceed the maximum capacity allowed.Place fewer documents in the document feeder.The document feeder guides areimproperly adjusted.Ensure the media guides fit snugly against the medialoaded in the document feeder.Probable Causes SolutionsThe media is not correctly positioned in the tray. Remove the misfed media and reposition the mediaproperly in the tray. Ensure that the media guides in thetray are set correctly.The number of sheets in the tray exceeds themaximum capacity allowed.Remove the excess paper and load paper below the fill line.The media guides are not correctly adjusted tothe media size.Adjust the media guides in the tray to match the size ofthe media.Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, and reload it. If it stillmisfeeds, do not use that media.The media is moist from humidity. Remove the moist media and replace it with new, dry media.Unsupported media of the wrong size,thickness, or type is in use.Do not use unsupported media.Use Xerox-approved media. See Supported Media onpage 51.
