TroubleshootingWorkCentre 7120 Multifunction PrinterUser Guide204Fax ProblemsIf a fax cannot be sent or received correctly, refer to the following table, then perform the indicatedoperation. If a fax still cannot be sent or received correctly, even after performing the describedoperations, contact your service representative.This section includes:• Problems Sending Faxes on page 204• Problems Receiving Faxes on page 205Problems Sending FaxesSymptom Cause SolutionThe document is not scannedusing the document feeder.The document is too thick, too thin,or too small.Use the document glass to sendthe fax.The document is scanned atan angle.The document feeder guides are notadjusted to the width ofthe document.Adjust the document feeder guidesto fit the width of the document.The fax received by therecipient is blurry.The document isincorrectly positioned.Position the document correctly.The document glass is dirty. Clean the document glass.The text in the document is too faint. Adjust the resolution. Adjustthe contrast.There may be a problem with thetelephone connection.Check the telephone line, then sendthe fax again.There may be a problem with thecaller’s fax machine.Make a copy to check that yourprinter is operating correctly, andthen, if the copy was printedcorrectly, have the recipient checkthe condition of their fax machine.The fax received by therecipient is blank.The document was loaded incorrectly. Document feeder: place thedocument to be faxed faceup.Document glass: place the documentto be faxed facedown.Fax was not transmitted. The fax number may be wrong. Check the fax number.The telephone line may beincorrectly connected.Check the telephone line connection.If it is disconnected, connect it.There may be a problem with therecipient’s fax machine.Contact the recipient.
