Nortel Symposium Web Center Portal manuals
Symposium Web Center Portal
Table of contents
- publication history
- Table Of Contents
- Getting started
- About this guide
- technical support
- Skills you need
- About Symposium Web Center Portal
- getting started
- Planning your Symposium Web Center Portal system
- What's new in this release
- Planning and engineering
- Windows networking requirements
- System network configuration
- planning and engineering
- E-mail server requirements for Symposium Web Center Portal
- Engineering the switch
- TAPI requirements
- Contact center planning
- External Web server integration
- Planning the Dynamic Transaction Handler
- drop mode
- TAPI license requirements
- DTH traffic model
- Other parameters
- Symposium Web Center Portal database and disk capacity
- Symposium Web Center Portal Performance Tool
- A Telephony calculations
- Using Erlang B
- Glossary
- Index
Symposium Web Center Portal
Table of contents
- publication history
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Table Of Contents
- Getting started
- About this guide
- Skills you need
- About Symposium Web Center Portal
- system components
- What's new in this release
- address book
- network configuration
- Technical support
- Installing the Symposium Web Center Portal software
- Overview
- Supported configuration
- Installation sequence
- Installation data requirements
- Third-party software on the server
- Antivirus software on Symposium Web Center Portal servers
- Installing Sybase Adaptive Server Enterprise and Sybase Client
- Installing the Portal Server component
- Installing the Portal Administrator component
- Configuring the Symposium Web Center Portal license
- Installing the Portal Agent Interface component
- Configuring the Portal Agent Interface
- Installing software Service Updates and PEPs
- Shutting down the Symposium Web Center Portal services
- Installing and configuring the External Web server
- Installing the Java 2 Standard Edition environment
- Installing the required web server software
- components
- Installing and configuring agent PCs
- Configuring agent PCs for the TAPI Service Provider
- Installing the Portal Desktop
- Configuring the Agent Roaming feature
- e-mail and telephony integration
- Configuring the DTH for TAPI
- Configuring the DTH and the Transaction Monitor parameters
- Configuring the Host Data Exchange service
- Network configuration
- Changing the default values for the Portal Agent Interface
- Configuring the handling of canceled transactions
- Configuring e-mail for Symposium Web Center Portal
- Configuring mailboxes for Symposium Web Center Portal
- Configuring outbound mailboxes
- Barring e-mail addresses
- Configuring the e-mail settings
- Adding and deleting an e-mail server
- Setting up an auto-response
- Setting up personalized signatures
- Configuring e-mail attachment directories
- Running the Symposium Email Manager
- Adding string filters
- Symposium Email Manager Memory Management utility
- Symposium Web Center Portal Rules Administration
- Rule administration
- Keyword groups
- Creating a default rule
- Creating delivery failure rules
- Creating rules
- Editing rules
- Symposium Web Center Portal Administrative tools
- Understanding user access classes
- Logging on to the Portal Administrator
- Managing skillsets
- Closed Reason Codes
- Managing users
- Changing passwords in Symposium Web Center Portal
- Administering customer details
- Configuring the Spell Checker feature
- Configuring the settings for Symposium Web Center Portal servers
- Configuring the Address Book feature
- Managing Web Communications
- Configuring Text Chat options
- Configuring chat log options
- Configuring Page Push
- Sharing forms
- Configuring Web On Hold
- Configuring Click Stream Tracking
- Changing the Web Communications timers
- Migrating and uninstalling
- Migrating Symposium Web Center Portal
- Installing the Database Migration Utility
- Migrating the Symposium Web Center Portal database
- Running the one-step database migration
- Running the two-step database migration
- Uninstalling the software
- Maintaining the database
- Archiving and restoring Symposium Web Center Portal data
- Backing up and restoring the Symposium Web Center Portal database
- scheduling a backup
- Configuring a network database backup
- System recovery and platform migration
- Purging the database
- Installing and configuring pcAnywhere
- Installing pcAnywhere
- Troubleshooting
- Maintenance and diagnostic tools
- Troubleshooting installation problems
- Logging configuration
- Troubleshooting the Dynamic Transaction Handler
- Troubleshooting the database
- Troubleshooting the Portal Administrator
- Troubleshooting the Symposium Email Manager
- Troubleshooting Web Communications
- Troubleshooting the Sample Customer Interface
- Troubleshooting the Portal Agent Interface
- Troubleshooting the HDX
- Troubleshooting Internet Explorer
- Troubleshooting the Portal Desktop
- Troubleshooting archiving
- Recovering from a power outage during installation
- A Installation and configuration checklists
- Installation sequence checklist
- Symposium Web Center Portal checklists
- Sybase installation checklist
- Portal Server checklist
- Portal Administrator checklist
- Portal Agent Interface checklist
- External Web server checklist
- Symposium Web Center Portal configuration checklist
- Portal Desktop checklist
- Email Manager checklist
- Pre-migration checklist
- Symposium Web Center Portal Agent thin client and DTH application
- Symposium Web Center Portal and the call center environment
- C Customizing the Customer Interface
- Implementation of the Sample Customer Interface
- Using Java business objects in a Java application
- database configuration
- Customizing the Sample Customer Interface
- Customizing the Customer Interface for Web Communications
- sample code
- D Dashboard utility
- User accounts and privileges
- Installing the Dashboard utility
- Using the Dashboard utility
- Dashboard utility limitations
- Uninstalling the Dashboard utility
- on Linux
- Installing and configuring the External Web server on Linux
- with JRun and IIS
- External Web server checklist for IIS and JRun
- Installing the Java 2 Standard Edition environment with IIS
- Configuring IIS as your web server
- Installing JRun (optional)
- Installing the Sample Customer Interface component
- Installing the Web Communications component
- Deploying the Sample Customer Interface on JRun
- Glossary
- Index
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