A OBTAINING S UPPORT FOR YOUR PRODUCTRegister Your ProductWarranty and other service benefits start from the dateof purchase, so it is important to register your productquickly to ensure you get full use of the warranty andother service benefits available to you.Warranty and other service benefits are enabled throughproduct registration. Register your product athttp://eSupport.3com.com/. 3Com eSupportservices are based on accounts that you create or haveauthorization to access. First time users must apply for auser name and password that provides access to anumber of eSupport features including ProductRegistration, Repair Services, and Service Request. If youhave trouble registering your product, please contact3Com Global Services for assistance.Purchase Value-Added ServicesTo enhance response times or extend warranty benefits,contact 3Com or your authorized 3Com reseller.Value-added services like 3Com Express SM andGuardian SM can include 24x7 telephone technicalsupport, software upgrades, onsite assistance oradvance hardware replacement. Experienced engineersare available to manage your installation with minimaldisruption to your network. Expert assessment andimplementation services are offered to fill resource gapsand ensure the success of your networking projects.More information on 3Com maintenance andProfessional Services is available at www.3com.com.Contact your authorized 3Com reseller or 3Com for acomplete list of the value-added services available inyour area.Troubleshoot OnlineYou will find support tools posted on the 3Com Website at www.3com.com/3Com Knowledgebase helps you troubleshoot 3Comproducts. This query-based interactive tool is located athttp://knowledgebase.3com.com andcontains thousands of technical solutions written by3Com support engineers.Access Software DownloadsSoftware Updates are the bug fix/maintenancereleases for the version of software initially purchasedwith the product. In order to access these Software