94 CHAPTER 6: GETTING MORE FROM Y OUR T ELEPHONE SYSTEMConfiguring theOperatorsYou can view the operators’ settings, and modify those settings if yourSystem Administrator allows it.The operator’s call-handling rules (such as call coverage) may apply to thevoice mail caller. Also, you must have external-to-external permissions inorder for transfers to external phone numbers to complete successfully.If you or the administrator do not configure operator destinations, thesystem directs an operator-bound caller to extension 501.Viewing Your Operator PermissionsTo find out if you have permission to configure operators:1 Log on to NetSet > User Information > Call Permissions.Your current permissions to configure the System Operator and thePersonal Operator appear in the User Information window.Configuring the Operator DestinationsTo configure your own destinations for System and Personal Operator:1 Log on to NetSet > NBX Messaging > Personal Operators.The current System Operator and Personal Operator extensions andaccess digits appear. If the administrator has given you the appropriateconfiguration permissions, the extensions appear in editable text boxes.2 Edit the destinations to include the appropriate extensions.The operator destination text string cannot exceed 16 characters.3 Click Apply to make the changes and keep this screen open, or click OKto make the changes and close the screen.If you clear an operator destination (using the Clear check box), callsdirected to that operator are directed instead to the default systemoperator (extension 501).
