206 APPENDIX A: T ECHNICAL S UPPORT3Com Bulletin BoardServiceThe 3Com BBS contains patches, software, and drivers for 3Com products. Thisservice is available through analog modem or digital modem (ISDN) 24 hours aday, 7 days a week.Access by Analog ModemTo reach the service by modem, set your modem to 8 data bits, no parity, and1 stop bit. Call the telephone number nearest you:Access by Digital ModemISDN users can dial in to the 3Com BBS using a digital modem for fast access up to56 Kbps. To access the 3Com BBS using ISDN, use the following number:1 408 654 27033ComFacts AutomatedFax ServiceThe 3ComFacts automated fax service provides technical articles, diagrams, andtroubleshooting instructions on 3Com products 24 hours a day, 7 days a week.Call 3ComFacts using your Touch-Tone telephone:1 408 727 7021Support from YourNetwork SupplierIf additional assistance is required, contact your network supplier. Many suppliersare authorized 3Com service partners who are qualified to provide a variety ofservices, including network planning, installation, hardware maintenance,application training, and support services.When you contact your network supplier for assistance, have the followinginformation ready:n Product model name, part number, and serial numbern A list of system hardware and software, including revision levelsn Diagnostic error messagesn Details about recent configuration changes, if applicableIf you are unable to contact your network supplier, see the following section onhow to contact 3Com.Country Data Rate Telephone Number Country Data Rate Telephone NumberAustralia Up to 14,400 bps 61 2 9955 2073 Japan Up to 14,400 bps 81 3 3345 7266Brazil Up to 14,400 bps 55 11 5181 9666 Mexico Up to 28,800 bps 52 5 520 7835France Up to 14,400 bps 33 1 6986 6954 P.R. of China Up to 14,400 bps 86 10 684 92351Germany Up to 28,800 bps 4989 62732 188 Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840Hong Kong Up to 14,400 bps 852 2537 5601 U.K. Up to 28,800 bps 44 1442 438278Italy Up to 14,400 bps 39 2 27300680 U.S.A. Up to 28,800 bps 1 408 980 8204
