3Com VCX V7122 SIP VoIP Gateway User Manual 231Figure 84 Example of a Software Upgrade Key ini File Containing Multiple S/N LinesLoading the Software Upgrade Key Using BootP/TFTPTo load the Software Upgrade Key file using BootP/TFTP, follow these steps:1 Place the ini file in the same location you’ve saved the device’s cmp file.2 Start the BootP/TFTP configuration utility and from the Services menu in the mainscreen, choose option Clients; the Client Configuration screen is displayed (seeFigure 68 on page 199).3 From the drop-down list in the INI File field, select the Software Upgrade Key ini fileinstead of the device’s ini file. Note that the device’s cmp file must be specified in theBoot File field.4 Configure the initial BootP/TFTP parameters required, and click OK (see Appendix B:The BootP/TFTP Configuration Utility on page 193).5 Reset the device; the device’s cmp and Software Upgrade Key files are loaded to thedevice.Verifying That the Key was Successfully LoadedVerify that the key was successfully loaded to the device by accessing the Syslog server. Fordetailed information on the Syslog server see Syslog Support on page 163. When a key issuccessfully loaded, the following message is issued in the Syslog server:"S/N___ Key Was Updated. The Board Needs to be Reloaded with ini file\n"(S/N is the device’s serial number).After installing the key, customers can determine in the Embedded Web Server’s read-onlyStatus pane (Software Update menu > Software Upgrade Key) (see Figure 83 on page 230)that the features and capabilities activated by the installed string match those that theyordered.Troubleshooting an Unsuccessful Loading of a KeyIf the Syslog server indicates that a Software Upgrade Key ini file was unsuccessfully loaded(the SN_ line is blank), take the following preliminary actions to troubleshoot the issue: Open the Software Upgrade Key ini file and check that the S/N line of the specific devicewhose key you want to update is listed in it. If it isn’t, contact 3Com.
