Routing elements160 System functions and features as of R3.0syd-0367/1.3 – R3.0 – 03.20135. 9. 4 Capolinea 1)The purpose of the Capolinea feature is to ensure that each incoming call is an-swered. Therefore calls not answered by the destination users are routed to alterna-tive destinations (see "Response if busy", page 193). Operator consoles are used asalternative destinations.Capolinea DestinationsUnlike the standard operator function in the system, Capolinea has three destina-tions for operator consoles. They are defined throughout the system using the Ca-polinea Destinations setting (entering the internal user numbers of the operatorconsoles).Routing to a Capolinea DestinationAn unanswered incoming call is routed to one of the user groups 16, 15 or 14. Thefollowing Capolinea destinations are allocated to the Operator console user groupelements:• In user group 15 and 16– Capolinea destination 1 is allocated for Company A.– Capolinea destination 2 is allocated for Company B.• In user group 14, Capolinea destination 3 is allocated.User group 15 acts as a night service variant to user group 16.An unanswered recall in response to Transfer without prior notice is also routed to aCapolinea destination (see "Call transfer without prior notice", page 410).Configuration NotesTab. 36 Destination configuration in the call distribution element:1) Only for ItalyCapolinea destination Switching position Company Destinations1 1 (Day) A User 1)1) Here UG 16 is already configured and hidden as the destination; therefore it no longer has tobe specially set (User = User+UG 16)1 2 (Night) A User + UG 152 1 B User + UG 162 2 B User + UG 153 1 A User + UG 14
