Routing elements172 System functions and features as of R3.0syd-0367/1.3 – R3.0 – 03.20135. 12 Queue with announcement (Number in Queue)Fig. 72 The queue with announcement in the context of the other routing elementsThe queue with announcement (Number in Queue) can be inserted as an optionbetween the call distribution element and the destination (or combination of desti-nations). Callers with a busy call destination land in the queue and are continuallyupdated on their current position within the queue. The caller can also be offeredalternatives for handling his call.The queue with announcement is a routing element which is set as the destinationfor a call distribution element for each switch position of a switch group. Queuescan be defined.The call destination can be an individual user, a user group or a key telephone, butalso a multiple destination. An attendant or ACD queue are also possible as a desti-nation.The queue with announcement function is activated only if the destination is gen-uinely busy. So in the case of the last two aforementioned destinations, only if theattendant or ACD queue is full.
