Chapter 11: Solving Problems ● 141Solving Notification ProblemsTo test notifications on your storage space, you can send test events or emails to ensure thatthey’re being received properly.If your test event fails:1 Ensure that the remote system is powered on and running Adaptec Storage Manager.2 Open the remote system’s System Properties window (see Step 4 on page 109) and double-check the TCP/IP address and port number.3 Try sending the test event again.If your test email fails:1 Ensure that the recipient’s email address is correct. (See Modifying a Recipient’sInformation or Removing a Recipient on page 114 to modify the address.)2 Ensure that your SMTP server address is correct. (See Modifying Email Settings on page 114to modify the address.)3 Try sending the test message again.Creating a Support Archive FileYour Adaptec Storage Manager service representative might ask you to create a configurationand status information archive file to help diagnose a problem with your system.To create the archive file:1 In the Enterprise View, click the local or remote system on which the problem is occurring.2 In the menu bar, select Actions, then click Save support archive.3 Enter a name for the archive file or accept the default name, then click Save.
