Cadillac 2010 DTS Owner's Manual

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STEP THREE (Canadian Owners):General Motors Participation in the Mediation/Arbitration ProgramIn the event that you do not feel your concerns havebeen addressed after the following the procedureoutlined in Steps One and Two. General Motorsof Canada Limited wants you to be aware of itsparticipation in a no-charge mediation/Arbitrationprogram. General Motors of Canada Limited hascommitted to binding arbitration of owner disputesinvolving factory-related vehicle service claims.The program provides for the review of the factsinvolved by an impartial third party arbiter, andmay include an informal hearing before the arbiter.The program is designed so that the entire disputesettlement process, from the time you file yourcomplaint to the final decision, should be completedin approximately 70 days. We believe our impartialprogram offers advantages over courts in mostjurisdictions because it is informal, quick, and freeof charge.For further information concerning eligibility inthe Canadian Motor Vehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685, or call the GeneralMotors Customer Communication Centre,1-800-263-3777 (English), 1-800-263-7854 (French),or write to the Mediation/Arbitration Program at thefollowing address:Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7Your inquiry should be accompanied by theVehicle Identification Number (VIN).8-4