Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012Customer Information 13-11This program expires two yearsfrom the date of the invoice forthe vehicle, regardless of vehiclemileage and changes in vehicleownership.For more information about therenewal of this program at the endof its term, contact the CadillacCustomer Assistance Center at01-800-466-0805.Services Provided. Flat Tire Change: If unable tochange a flat tire, RoadsideAssistance will provide towingservice to the nearest authorizedCadillac dealership. It is theowner's responsibility for therepair or replacement of the tire.This service is limited to thetransfer of the vehicle to therepair facility.. Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.. Lock-Out Service: Service tounlock the vehicle if you arelocked out.. Battery Jump Start: Service tojump start a dead battery.. *Emergency Messages:Transmission of urgent phonemessages.. *Emergency Calls: Call foremergency services.. *Dealership LocationAssistance: Informationregarding addresses andtelephone numbers for Cadillacdealers.. Emergency Towing: Tow to thenearest dealer for warrantyservice if the vehicle cannot bedriven.If the vehicle is involved in anaccident during the commissionof a crime, administrativeviolation, or breach of trafficregulations, RoadsideAssistance will not provideservice. When the vehicle is notaccessible to be towed, allmaneuvers required to access itwill be at the owner's expense.If the vehicle is in another cityoutside of your residence,Roadside Assistance is limitedto moving the vehicle to thenearest dealer. If you would likethe vehicle moved to a differentdealer, you will be asked tocover the difference in cost atthe time of the move.If the vehicle cannot be receivedby the nearest Cadillac dealerdue to scheduling conflicts, thevehicle will be taken to a safeplace where it will remain for upto 48 hours until it can be takento the dealer. If the storage costsexceed the amount authorized,the owner is responsible to paythe difference at the time ofservice. Contact RoadsideAssistance for more informationon authorized amounts.
