Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012Customer Information 13-15original receipts and can only be upto the maximum amount allowed byGM for shuttle service. In addition,for U.S. customers, should youarrange transportation througha friend or relative, limitedreimbursement for reasonable fuelexpenses may be available. Claimamounts should reflect actualcosts and be supported by originalreceipts. See your dealer forinformation regarding the allowanceamounts for reimbursement of fuelor other transportation costs.Courtesy Rental VehicleYour dealer may arrange to provideyou with a courtesy rental vehicle orreimburse you for a rental vehiclethat you obtain if the vehicle is keptfor an overnight warranty repair.Rental reimbursement will be limitedand must be supported by originalreceipts. This requires that you signand complete a rental agreementand meet state/provincial, local, andrental vehicle provider requirements.Requirements vary and may includeminimum age requirements,insurance coverage, credit card,etc. You are responsible for fuelusage charges and may also beresponsible for taxes, levies, usagefees, excessive mileage, or rentalusage beyond the completion of therepair.It may not be possible to provide alike vehicle as a courtesy rental.Additional ProgramInformationAll program options, such as shuttleservice, may not be available atevery dealer. Please contact yourdealer for specific informationabout availability. All CourtesyTransportation arrangements will beadministered by appropriate dealerpersonnel.General Motors reserves theright to unilaterally modify,change, or discontinue CourtesyTransportation at any time andto resolve all questions of claimeligibility pursuant to the terms andconditions described herein at itssole discretion.Collision Damage Repair(U.S. and Canada)If the vehicle is involved in acollision and it is damaged, havethe damage repaired by a qualifiedtechnician using the properequipment and quality replacementparts. Poorly performed collisionrepairs diminish the vehicle resalevalue, and safety performance canbe compromised in subsequentcollisions.Collision PartsGenuine GM Collision parts are newparts made with the same materialsand construction methods as theparts with which the vehicle wasoriginally built. Genuine GMCollision parts are the best choice toensure that the vehicle's designedappearance, durability, and safetyare preserved. The use of GenuineGM parts can help maintain the GMNew Vehicle Limited Warranty.
