Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 201213-14 Customer InformationScheduling ServiceAppointments (U.S. andCanada)When the vehicle requires warrantyservice, contact your dealer andrequest an appointment. Byscheduling a service appointmentand advising the service consultantof your transportation needs, yourdealer can help minimize yourinconvenience.If the vehicle cannot be scheduledinto the service departmentimmediately, keep driving it until itcan be scheduled for service,unless, of course, the problem issafety related. If it is, please callyour dealership, let them know this,and ask for instructions.If your dealer requests you to bringthe vehicle for service, you areurged to do so as early in the workday as possible to allow for sameday-repair.Courtesy TransportationProgram (U.S. andCanada)To enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper-to-Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid‐specific warranties in boththe U.S. and Canada.Several Courtesy Transportationoptions are available to assist inreducing inconvenience whenwarranty repairs are required.Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled “Warranty and OwnerAssistance Information” furnishedwith each new vehicle providesdetailed warranty coverageinformation.Transportation OptionsWarranty service can generally becompleted while you wait. However,if you are unable to wait, GM helpsto minimize inconvenience byproviding several transportationoptions. Depending on thecircumstances, your dealer canoffer one of the following:Shuttle ServiceShuttle service is the preferredmeans of offering CourtesyTransportation. Dealers may provideshuttle service to get you to yourdestination with minimal interruptionof your daily schedule. This includesone‐way or round‐trip shuttle servicewithin reasonable time and distanceparameters of your dealer's area.Public Transportation or FuelReimbursementIf the vehicle requires overnightwarranty repairs, and publictransportation is used instead ofyour dealer's shuttle service, theexpense must be supported by
