Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012Customer Information 13-13Services Not Included in RoadsideAssistanceRoadside Assistance does notcover or reimburse services for thefollowing:. Events caused by fraud or badfaith by the driver.. Vehicle immobilizationsituations due to a major forceor unforeseen circumstances,such as natural phenomenaof an extraordinary nature,earthquakes, volcanic eruptions,and other cyclonic storms.. Vehicle immobilization situationsarising from car accidentscaused by the driver of thevehicle or third parties. Thismeans any occurrence thatcauses physical injury to theoccupants and/or the vehiclecaused by external forces.. Acts of terrorism, riot or uproar,armed forces or police actionswhich prevent timely delivery ofassistance services.. Food service, beverages,telephone calls, or other extracosts. Accommodation costsapply only to Mexico per theterms and conditions of theRoadside Assistance program.. Any damage to the vehiclewithout intent, derived from theservices provided.. Cost of towing a trailer whenchoosing a Cadillac dealer thatis nearest to the temporarystorage facility for the disabledvehicle.. Cost of all maneuvers requiredto access the vehicle when it isnot available to be towed.. Cost of fuel provided.Routine vehicle repair costs arenot covered by the RoadsideAssistance program. For moreinformation, see your new vehiclewarranty.Contacting Roadside AssistanceRoadside Assistance services areof no cost to you and available24 hours a day, 365 days a year.Costs are only incurred in situationsthat exceed the limits of theprogram, some of which are listedpreviously in this section.To contact Roadside Assistance byphone, use the following numbers:Mexico01-800-466-0805United States1-866-466-8906Canada1-800-268-6800E-mailasistencia.cadillac@gm.comCadillac reserves the right to makeany changes or discontinue theRoadside Assistance program atany time without notification.
