Chapter 13 Troubleshooting 13-19TroubleshootingCopying Problemsnnnnn The unit will not make a copy.The BJ cartridge or tanks may need to be replaced.• Determine if the problem is with the BJ cartridge or tanks (→ p. 12-8), and replace ifnecessary. (→ pp. 12-12, 12-15)You may be trying to make copies with the incorrect BJ cartridge installed in the unit.• The unit cannot make copies in colour while the Black BJ cartridge is installed. Replace theBJ cartridge with the Colour BJ cartridge. (→ p. 12-12)• You cannot make black & white copies with the Photo BJ cartridge (PHOTO INK PRINTsetting disabled in the MultiPASS C75/FAX-B215C). Replace the Photo BJ cartridge with theColour or Black BJ cartridge. For the MultiPASS C75/FAX-B215C, you can alternativelyenable the PHOTO INK PRINT setting. (→ p. 14-8)The document may not have been loaded correctly into the ADF.• Remove the document, stack it if necessary, and load it into the ADF correctly. (→ p. 4-4)• Check that the document feed lever is set for the type of document you are copying.(→ p. 4-2)• Make sure the operation panel is closed.The BJ cartridge or tanks may not be installed properly.• Make sure the BJ cartridge and tanks are installed properly. (→ pp. 2-13, 12-15)The unit may not be operating properly.• Print the nozzle check pattern. (→ p. 12-10)nnnnn MEMORY FULL appears in the LCD when making multiple copies.The unit’s memory is full.• Print or delete any documents stored in memory (→ pp. 7-18, 7-20, 8-11, 8-13) to free upspace in the unit’s memory, then start again.The document you are copying may have too many graphics.• If multiple pages are being copied, separate the pages into smaller stacks. If not, make thedesired number of copies one at a time as needed.nFor additional troubleshooting, →Print Quality Problems, p. 13-20.
