Chapter 13 Troubleshooting 13-21Troubleshootingnnnnn The printout contains blurred or smudged ink.The print media you are using may not be supported by the unit.• Make sure you are using the recommended print media. (→ p. 5-2)You may be printing on the wrong side of the paper.• Some papers have a “right” side for printing. If the print quality is not as clear as you wouldlike it to be, try turning the paper over and printing on the other side.nnnnn The print side is rubbed and stained.The paper thickness lever is not set correctly.• When you print images that contain large quantities of ink, the paper may curl and rub. Setthe paper thickness lever to e (right). (→ p. 5-6)nnnnn The unit prints only in black. (You are printing from an application thatsupports colour printing but your output is black ink only.)The BJ cartridge or tanks may not be installed properly.• Make sure the BJ cartridge and tanks are installed properly. (→ pp. 2-13, 12-15)The BJ cartridge print head may need cleaning.• Refer to the flow chart (→ p. 12-9) and clean the BJ cartridge print head if necessary.(→ p. 12-11)nnnnn Colours are missing.The BJ cartridge print head may need cleaning.• Refer to the flow chart (→ p. 12-9) and clean the BJ cartridge print head if necessary.(→ p. 12-11)nnnnn Colours in a line are uneven or different from previous lines.• Experiment with different settings and paper types.nnnnn Hue changes.The nozzles on the BJ cartridge print head may be clogged.• Refer to the flow chart (→ p. 12-9) and clean the BJ cartridge print head if necessary.(→ p. 12-11)The BJ cartridge or tanks may need to be replaced.• Determine if the problem is with the BJ cartridge or tanks (→ p. 12-8), and replace ifnecessary. (→ pp. 12-12, 12-15)nFor additional troubleshooting, →Software User’s Guide.
