Chapter 13 Troubleshooting 13-9TroubleshootingMessage Error Code Cause ActionINSTALL BC33/30INSTALL BC33/34K INK EMPTYLINE IN USELOAD PAPERM INK EMPTYMEMORY FULL——————#037You disabled the PHOTOINK PRINT setting(1 p. 14-7) and tried tomake a black & whitecopy, print a receivedblack & white fax, print areport, or print a black &white document inmemory with the installedPhoto BJ cartridge.You tried to make a colorcopy in HIGH RES.PAPER or COLORSNAPSHOT mode withthe installed Black BJcartridge.The Black BJ tank in theColor, Photo, or Black BJcartridge is empty.The unit is set to Fax/TelMode and you arereceiving a voice call.The multi-purpose tray isempty.The Magenta BJ tank inthe Color or Photo BJcartridge is empty.The unit’s memory is fullbecause it has receivedtoo many documents, ora very long or detaileddocument.Remove the Photo BJcartridge and install theColor or Black BJ cartridge(1 p. 12-11). Alternatively,enable the PHOTO INKPRINT setting. (1 p. 14-7)Remove the Black BJcartridge and install theColor or Photo BJcartridge. (1 p. 12-11)Replace the BJ tank(1 p. 12-17). The unit willthen print automatically anyfaxes received in memory.Answer the call.Load paper in the multi-purpose tray (1 p. 2-17).Make sure the stack isbelow the paper limit mark(P). Then press Resume.Replace the BJ tank(1 p. 12-17). The unit willthen print automatically anyfaxes received in memory.Print any documents storedin memory (1 p. 7-16).Then start again.
