Paper rubs against the Print HeadCheck 1 Is the media type specified in the printer driver the same as the media typeloaded in the printer?Load paper of the same type as you have specified in the printer driver.Loading the Upper Roll on the PrinterLoading Sheets in the PrinterFollow the steps below to match the media type in the printer driver to the media type loaded in the printer.1. To stop printing, press the Stop button.2. Change the paper type in the printer driver and try printing again.Check 2 Is the paper loaded properly?If not loaded properly, paper can buckle and rub against the print head.Reload the paper.Loading the Upper Roll on the PrinterLoading Sheets in the PrinterCheck 3 Is the print head height set too low?Set Paper Thickness (Head Height) in the touch screen menu to Auto.Troubleshooting Paper Abrasion and Blurry ImagesCheck 4 Is the paper thick, or a type that curls easily or is prone to buckling afterabsorbing ink?If using paper-based printing material such as Heavyweight Coated Paper, set Transport unit vacuumstrength in the touch screen menu to Medium-strong or Strong.If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screenmenu.Adjusting Vacuum StrengthTroubleshooting Paper Abrasion and Blurry ImagesIf using film-based printing material such as CAD Tracing Paper, set the Transport unit vacuum strength in thetouch screen menu to Standard, Medium-strong, or Strong.If that does not resolve the problem, increase the Paper Thickness (Head Height) setting in the touch screenmenu.Adjusting Vacuum StrengthTroubleshooting Paper Abrasion and Blurry Images861
