Action Yes NoStep 4Check if the tray is available in the printer driver.Note: If necessary, manually add the tray in the printer driver to make itavailable for print jobs. For more information, see “Adding availableoptions in the print driver” on page 20.Is the tray available in the printer driver?Go to step 5. Manually add the trayin the printer driver.Step 5Check if the option is selected.a From the application you are using, select the option. For Mac OS Xversion 9 users, make sure the printer is set up in Chooser.b Resend the print job.Is the tray working?The problem is solved. Contact technicalsupport.Paper feed problemsPaper frequently jamsAction Yes NoStep 1a Pull out the tray, and then do one or more of the following:• Make sure paper lies flat in the tray.• Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray.• Check if the paper guides are aligned against the edges of thepaper.• Make sure the paper is below the maximum paper fill indicator.• Check if you are printing on a recommended paper size and type.b Insert the tray properly.If jam recovery is enabled, then the print jobs will reprintautomatically.Do paper jams still occur frequently?Go to step 2. The problem is solved.Step 2a Load paper from a fresh package.Note: Paper absorbs moisture due to high humidity. Store paper inits original wrapper until you use it.b Resend the print job.Do paper jams still occur frequently?Go to step 3. The problem is solved.Troubleshooting 120
