Printer is printing solid black pagesAction Yes NoStep 1a Reinstall the imaging unit.1 Remove the toner cartridge, and then the imaging unit.Warning—Potential Damage: Do not expose the imaging unit todirect light for more than 10 minutes. Extended exposure tolight may cause print quality problems.2 Install the imaging unit, and then the cartridge.b Resend the print job.Is the printer printing solid black pages?Go to step 2. The problem is solved.Step 2Replace the imaging unit, and then resend the print job.Is the printer printing solid black pages?Contact technicalsupport.The problem is solved.Transparency print quality is poorAction Yes NoStep 1From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray.Is the paper type for the tray set to Transparency?Go to step 2. Set the paper type toTransparency.Step 2a Check if you are using a recommended type of transparency.b Resend the print job.Is the print quality still poor?Contact technicalsupport.The problem is solved.Troubleshooting 138
