Streaked horizontal lines appear on printsABCDEABCDEABCDEAction Yes NoStep 1a Depending on your operating system, specify the tray or feeder fromPrinting Preferences or the Print dialog.b Resend the print job.Do streaked horizontal lines appear on prints?Go to step 2. The problem is solved.Step 2From the printer control panel, set the paper type and weight in the Papermenu to match the paper loaded in the tray.Do the paper type and weight match the type and weight of the paper inthe tray?Go to step 3. Change the paper typeand weight to matchthe paper loaded in thetray.Step 3a Load paper from a fresh package.Note: Paper absorbs moisture due to high humidity. Store paper inits original wrapper until you use it.b Resend the print job.Do streaked horizontal lines appear on prints?Go to step 4. The problem is solved.Step 4a Reinstall the imaging unit.1 Remove the toner cartridge, and then the imaging unit.Warning—Potential Damage: Do not expose the imaging unit todirect light for more than 10 minutes. Extended exposure tolight may cause print quality problems.2 Install the imaging unit, and then the cartridge.b Resend the print job.Do streaked horizontal lines appear on prints?Go to step 5. The problem is solved.Step 5Replace the imaging unit, and then resend the print job.Do streaked horizontal lines appear on prints?Contact technicalsupport.The problem is solved.Troubleshooting 139
