Action Yes NoStep 1Load paper with the correct paper type and weight in the tray.Is paper with the correct paper type and weight loaded in the tray?Go to step 2. Load paper with thecorrect paper type andweight in the tray.Step 2From the printer control panel, set the paper type and weight in the Papermenu to match the paper loaded in the tray.Is the tray set to the type and weight of the paper loaded?Go to step 3. Change the paperloaded in the tray tomatch the paper typeand weight specified inthe tray settings.Step 3a Depending on your operating system, specify the paper type andweight from Printing Preferences or from the Print dialog.b Resend the print job.Do shadow images still appear on prints?Go to step 4. The problem is solved.Step 4Replace the imaging unit, and then resend the print job.Do shadow images still appear on prints?Contact technicalsupport.The problem is solved.Gray background on printsABCDEABCDEABCDELeading edgeTrailing edgeAction Yes NoStep 1a From the Quality Menu on the printer control panel, decrease thetoner darkness.Note: 8 is the factory default setting.b Resend the print job.Did the gray background disappear from the prints?The problem is solved. Go to step 2.Troubleshooting 130
