Brocade Adapters Troubleshooting Guide 553-1002145-01Chapter2Isolating ProblemsIn this chapter• How to use this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5• General adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9• Fabric Adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27• HBA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28• CNA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31• Network interface problems (CNA or NIC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 32• FCoE and Fibre Channel problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41• DCB network problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45• HCM and HCM Agent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46• Verifying Fibre Channel and DCB links (stand-up adapters). . . . . . . . . . . . . 50• Adapter driver installation verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51• Troubleshooting mezzanine card problems . . . . . . . . . . . . . . . . . . . . . . . . . . 55• Additional references for isolating problems . . . . . . . . . . . . . . . . . . . . . . . . . 56How to use this chapterOperation problems are arranged in this chapter in these categories:• “General adapter problems”• “Fabric Adapter problems”• “HBA problems”• “Network interface problems (CNA or NIC)”• “FCoE and Fibre Channel problems”• “DCB network problems”Use Table 2 to quickly navigate to sections in this chapter that cover specific adapter problems.Each problem section in this chapter contains a description of the problem, possible causes, andactions for resolution. Click on the problem to link to the appropriate problem section.TABLE 2 Isolate adapter problemsProblem Category OS Specific“Adapter not reported under server’s PCI subsystem” “General adapter problems” All“No adapters reported though BCU adapter --listcommand”“General adapter problems” All“Port link is not active” “General adapter problems” All
