16 Brocade Adapters Troubleshooting Guide53-1002145-01General adapter problems2C:\Program Files\BROCADE\Adapter\driver\util\hbaagent\log\Host system running Microsoft Windows fails to hibernateA host system with Microsoft Windows and a Brocade adapter fails to go into hibernation mode withthe following message:The following items are preventing hibernation on this system.The system does not support hibernation.The storage drivers do not support hibernation."Possible cause: Microsoft hotfix KB932755 has not been installed on the server. This happens ifthe adapter driver was installed through a driver update disk (DUD). The DUD does not perform theprerequisite checks as part of installation.Action: Install the KB932755 hotfix.Driver incompatible with CNA driversInstalling 3.0 release Windows 2003 installation fails with “This driver package is incompatiblewith Brocade CNA drivers” message.Possible Cause: Windows 2003 is not supported for CNAs in Release 3.0.Actions• If the system has only CNAsInstall release 2.3.x.x drivers for CNAs (1020, 1010, 1007, 1741). Windows 2003 drivers forCNAs are included in subsequent releases.• If the system has both HBAs and CNAsUninstall the CNA drivers then install 3.0 drivers to manage the HBAs.If both adapters need to be managed simultaneously, you must use the pre-3.0 release driversBrocade BCU desktop shortcut missing (Windows only)BCU desktop shortcut not visible on system desktop.Possible Cause: Shortcut was deleted or not installed with adapter software.Action: Re-install the adapter driver package with the software installer command for your systemand, using the DFORCE option. Reboot the host system if required.Action: Create the shortcut again manually. To create the shortcut on Windows systems, use thefollowing steps.1. Go to the C:\Program Files\Brocade\Adapter\driver\util directory.NOTEThis is the location of the BCU executable (bcu.exe) if it is installed and the default location wasselected during installation.2. Right-click bcu.exe and select Send to Desktop. to create a shortcut.
