Brocade Adapters Troubleshooting Guide 6153-1002145-01Data collection using BCU commands and HCM 3Data collection using BCU commands and HCMYou can collect a variety of information on installed Brocade adapters, such as firmware versioninstalled, operational status, port speed, WWN, PCI data, configuration data, flash status, andother details for troubleshooting using BCU commands, HCM menu options, Managementapplications, such as Network Advisor, and host operating system commands.NOTEFor Windows systems only, launch BCU and display the BCU command prompt through the BCUdesktop shortcut. Launching BCU using other methods is not recommended and may result indisplay of inconsistent information.Support SaveThe Support Save feature is an important tool for collecting debug information from the driver,internal libraries, and firmware. You can save this information to the local file system and send tosupport personnel for further investigation. Use one of the following options to launch this feature:• For HCM, launch Support Save through the Tools menu.• For management applications, such as Network Advisor, use the Technical SupportSave dialogbox.• For BCU on Windows systems, launch BCU using the Brocade BCU desktop shortcut and enterbfa_supportsave at the BCU command prompt (BCU>).• For BCU on non-Windows systems, enter bfa_supportsave at your operating system prompt(direct mode) or at the BCU> command prompt using the BCU shell mode. For details on usingBCU commands, refer to the Brocade Adapters Administrator’s Guide.• Through your internet browser (Internet Explorer 6 or later or Firefox 2.0 or later), you cancollect bfa_supportsave output if you do not have root access, do not have access to filetransfer methods such as FTP and SCP, or do not have access to the Host ConnectivityManager (HCM).• A bfa_supportsave collection can also occur automatically for a port crash event.Launching Support Save through BCU, HCM, and during a port crash event collects the followinginformation:• Adapter model and serial number• Adapter firmware version• Host model and hardware revision• All support information• Adapter configuration data• All operating system and adapter information needed to diagnose field issues• Information about all adapters in the system• Firmware and driver traces• Syslog message logs• Windows System Event log .evt file• HCM-related engineering logs• Events
