Brocade Adapters Troubleshooting Guide 1353-1002145-01General adapter problems 2NOTEObserve the LEDs on adapter ports (stand-up adapters only). Illuminated LEDs indicateconnection, link activity, and connection speed negotiated with the attached device. Forthe meaning of LED operation, refer to the Brocade Adapters Installation and ReferenceManual.• If the system freezes perform the following tasks:a. Verify whether the host system firmware supports PCIe specifications listed in the BrocadeAdapters Installation and Reference Manual. If not, download a firmware update tosupport the adapter.b. Verify compatibility by reviewing the Brocade interoperability matrixes on the Brocadeadapters website at www.brocade.com/adapters.c. On Windows systems, determine when the system freezes during the boot process. If itfreezes as the driver loads, uninstall and reinstall the driver. If it freezes during hardwarerecognition, uninstall both the driver and adapter, then reinstall both.d. Remove the adapter and reboot the system. If the system boots, reinstall the adapter.e. Reseat the adapter in the host system.f. Uninstall and reinstall the driver.g. Try installing the adapter into a different compatible slot.h. Try installing the adapter into another host system. If the problem does not occur, theadapter may not be compatible with the original host system. If the problem occurs in thenew system, replace the adapter.Action: Refer to “Verifying Fibre Channel and DCB links (stand-up adapters)” on page 50 for moreinformation to isolate this problem on stand-up adapters.Operating system errors (blue screen)If critical errors display for the host system and the system blue screen appears, refer to thefollowing descriptions of possible causes and recommended actions to help resolve the problem.Possible Cause: Adapter driver not loaded.Action: Refer to “Adapter driver installation verification” on page 51 for methods to verify driverinstallation.Driver event messages appearing in host system log filesIf event messages for the adapter driver are appearing in the host system log files, refer to thefollowing descriptions of possible causes and recommended actions to help resolve the problem.Possible Cause: Various causes and severity levels.Action: Follow the recommended action in the message.Action: Resolve critical-level messages and multiple major or minor-level messages relating to thesame issue as soon as possible.Action: For details on event messages, refer to “Logs” on page 69.
