Brocade Adapters Troubleshooting Guide 4953-1002145-01HCM and HCM Agent problems 2• Files from the output directory created after you execute the support save feature. Tocollect these files, execute the BCU bfa_supportsave command. Support data iscollected to a file in your system’s tmp directory by default. For more information onusing the Support Save feature, refer to “Support Save” on page 61.• Support data from the HCM application SupportSave feature.• Build information for the HCM application. Select Help > About in HCM to display theversion, build identification, and build date.To use the HCM SupportSave feature, select Tools > Support Save in HCM to generate asupportsave file. If HCM cannot connect to the agent, a message displays an error(Support Save could not be collected) and explains that only a basic collection is possible.Messages also display that provide the location of the zip file created.By default, a zip file is created in the following location. home>\HCM\data\localhost\supportsaveThe zip file will have a name similar to the following.SupportSave_Advanced_2008723_0_50_57.zipHCM Agent service cannot startWhen starting the HCM Agent from the command line on Windows 2003 R2 SP2 systems, an errordisplays that “The program cannot be run.”Possible Cause: Visual Studio 2005 SP1 (or later) Redistributable package is not installed.Action: Install the Visual Studio 2005 SP1 (or later) Redistributable package.HCM Agent not auto starting if 3.0 driver updated with 2.3 HCMHCM Agent will not start automatically after system reboot if upgrading with 3.0 drivers and 2.3HCM is installed.Possible Cause: Driver update is setting the HCM Agent to manual start.Action: Enter the following command at the command line:sc config hcmagent start= autoUnable to completely uninstall HCMRemoving HCM using Windows Add or Remove Programs causes “Unable to completely uninstallapplication” error.Possible Cause: HCM was installed on a host system through the HCM Agent on server systemusing the web browser.Action: Use one of the following methods to remove HCM from the host system:Method 11. Enter the following at the command prompt:Javaws -viewerThe Java Cache Viewer screen displays.
