46 Brocade Adapters Troubleshooting Guide53-1002145-01HCM and HCM Agent problems2Action: Check FCoE switch configuration using the appropriate Fabric OS command on theattached switch. Refer to the Fabric OS Command Reference Manual for information. Changeconfiguration as necessary using appropriate Fabric OS command on the attached switch.Refer to the Fabric OS Command Reference Manual for information.3. Possible Cause: The front-end Ethernet port on the FCoE switch is not configured as“switchport” or is not set to converged mode.Action: Use the appropriate Fabric OS command on the attached switch to display informationabout the VLAN interface. Refer to the Fabric OS Command Reference Manual for information.Action: Configure the FCoE port as a “switchport” using the appropriate Fabric OS command onthe attached switch. Refer to the Fabric OS Command Reference Manual for information.Action: Configure the FCoE port to converged mode using the appropriate Fabric OS commandon the attached switch.HCM and HCM Agent problemsThis section provides information to help resolve problems with HCM installation and operation.Failed to connect to agent on host... error when using HCMAn “Adapter failed to connect to agent on host...” message indicates that the client applicationcannot connect to the HCM agent listening on the configured port (normally TCP port 34568). Referto the following descriptions of possible causes and recommended actions to help resolve theproblem.1. Possible Cause: If the hcmagent process exited in VMware ESX 3.5 or 4.x, the HCM Agent maybe configured to forward events to a remote Syslog host, but the outgoing UDP port 514 isblocked by the ESX firewall.Action: Perform the following steps.a. Run the following command to open port 514.esxcfg-firewall -o 514,udp,out,syslogb. Start the agent using the following command.hcmagentservice start2. Other Possible Causes:• The HCM Agent is not running.• The HCM Agent is not accepting connections on the expected port.• The HCM Agent is not listening on the expected port.• Communication between the client and agent is blocked by a firewall preventing access tothe port (usually only a consideration for remote HCM management).
