17Troubleshooting and RecoveryThis section explains how to perform tasks related to recovering and troubleshooting problems on the remote system using the CMCweb interface.• Viewing chassis information.• Viewing the event logs.• Gathering configuration information, error status, and error logs.• Using the diagnostic console.• Managing power on a remote system.• Managing Lifecycle Controller jobs on a remote system.• Reset components.• Troubleshooting Network Time Protocol (NTP) problems.• Troubleshooting network problems.• Troubleshooting alerting problems.• Resetting forgotten administrator password.• Saving and restoring Chassis configuration settings and certificates.• Viewing error codes and logs.NOTE: WinRM support for Microsoft is not available for Windows 10 client, use Power Shell instead of WinRM.Resetting Forgotten Administrative PasswordThe following procedure explains how to reset the forgotten administrative password:• Remove CMC module from the chassis• Short the Password recovery header pins using jumper• Re-insert the CMC module to chassis, after the CMC is in online state, the default credential is active (User Name: root/Password: calvin)• Login to CMC using default credential and change the password• After the password is changed, remove CMC module and jumper from Password recovery header• Re-insert the CMC module to chassis, after the CMC is in online state, the new credential is activeGathering Configuration Information, Chassis Status, and Logs UsingRACDUMPThe racdump subcommand provides a single command to get comprehensive chassis status, configuration state information, andthe historic event logs.The racdump subcommand displays the following information:• General system/RAC information• CMC information• Chassis information• Session information187
