Troubleshooting Tools 1256 Select Run the 32 Bit Dell Diagnostics from the numbered list. Ifmultiple versions are listed, select the version appropriate for yourcomputer.7 When the Dell Diagnostics Main Menu appears, select the test you wantto run.Dell Diagnostics Main Menu1 After the Dell Diagnostics loads and the Main Menu screen appears, clickthe button for the option you want.2 If a problem is encountered during a test, a message appears with an errorcode and a description of the problem. Write down the error code andproblem description and follow the instructions on the screen.If you cannot resolve the error condition, contact Dell (see "ContactingDell" on page 287).NOTE: The Service Tag for your computer is located at the top of each testscreen. If you contact Dell, technical support will ask for your Service Tag.3 If you run a test from the Custom Test or Symptom Tree option, click theapplicable tab described in the following table for more information.Option FunctionExpress Test Performs a quick test of devices. This test typically takes10 to 20 minutes and requires no interaction on yourpart. Run Express Test first to increase the possibility oftracing the problem quickly.Extended Test Performs a thorough check of devices. This test typicallytakes 1 hour or more and requires you to answerquestions periodically.Custom Test Tests a specific device. You can customize the tests youwant to run.Symptom Tree Lists the most common symptoms encountered andallows you to select a test based on the symptom of theproblem you are having.
