Dell SmartStep 100N Owner's Manual

Also see for SmartPC 100N: Owner's manual

Contents

Solving Problems 33CH E C K T H E C O N N E C T I O N — Verify that the telephone line is connected tothe modem.CH E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If youare using a line that is 3 m (10 ft) or more in length, try a shorter one.IR R E G U L A R D I A L T O N E — If you have voice mail service, you might hear anirregular dial tone when you have messages. Contact your telephone company forinstructions on restoring a dial tone.TU R N O F F C A L L W A I T I N G (C A T C H -P H O N E ) — See your telephonedirectory for instructions on deactivating this feature. Then adjust the dial-upnetworking connection properties.1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware, click Phone and Modem Options, clickthe Dialing Rules tab, and then click Edit....3 In the Edit Location window, ensure that To disable call waiting, dial: ischecked, and then select the proper code as listed in your telephone directory.4 Click Apply and click OK.5 Close the Phone and Modems Options window.6 Close the Control Panel window.VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware and click Phone and Modem Options.3 Click the Modems tab.4 Click the COM port for your modem.5 Click Properties, click the Diagnostics tab, and then click Query Modem toverify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.