Dell SmartStep 100N Owner's Manual

Also see for SmartPC 100N: Owner's manual

Contents

34 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mScanner ProblemsPC Card ProblemsCH E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scannerpower cable is firmly connected to a working electrical power source and that thescanner is turned on. If the device is plugged into a surge protector, try plugging itdirectly into an electrical outlet.CH E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scannercable is firmly connected to the computer and to the scanner.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has alocking tab or button.RE I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation forinstructions.CH E C K T H E PC CA R D — Ensure that the PC Card is properly inserted intothe connector.EN S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y WI N D O W S ® — Double-click the Unplug or Eject Hardware icon in the Windows taskbar. Ensure thatthe card is listed.I F Y O U H A V E P R O B L E M S W I T H A D E L L -P R O V I D E D PC CA R D —Contact Dell (see page 70).I F Y O U H A V E P R O B L E M S W I T H A PC CA R D N O T P R O V I D E D B YD E L L — Contact the PC Card manufacturer.