RECONNECT THE PRINTER POWER SUPPLY1 Turn off the printer, and then unplug the power cord from the wall outlet.2 Gently remove the power supply from the printer, and then reinsert it.3 Plug the power cord into the wall outlet, and then turn on the printer.REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTERC HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.Note: If you continue to have problems, then try another USB port on the computer. You may have connected toa defective port.REMOVE AND REINSTALL THE PRINTER SOFTWAREPrinter is printing blank pagesBlank pages may be caused by improperly installed ink cartridges.REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD1 Reinstall the ink cartridges. See “Replacing ink cartridges” on page 13 for more information.If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing thecartridges again.2 Load plain paper.3 From the printer control panel, press .4 Press the arrow buttons to scroll to Maintenance, and then press .5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press .A cleaning page prints.6 Press the arrow buttons to scroll to Align Printer, and then press .An alignment page prints.Notes:• Do not remove the alignment page until printing is finished.• Do not perform consecutive deep cleaning. Contact technical support if the problem persists after a deepcleaning.Troubleshooting121
